Trackwise expects every customer to operate lawfully and ethically. This Policy lists the activities and customer types for which Trackwise does not provide services. It applies to all platform use and supplements our Terms of Service.
1. Prohibited jurisdictions
Trackwise does not provide services to persons or entities located in, organized under the laws of, or ordinarily resident in jurisdictions subject to comprehensive U.S. sanctions, or on the FATF call-for-action list at the time of onboarding.
2. Prohibited activities
- Money laundering, terrorist financing, sanctions evasion, or proliferation financing.
- Unlicensed money transmission, currency exchange, or virtual-asset services where a license is required.
- Fraudulent, deceptive, or unfair business practices.
- Production, distribution, or sale of narcotics, controlled substances, weapons, ammunition, or explosives.
- Child sexual abuse material (CSAM), human trafficking, or sexual services.
- Unlawful gambling or unlicensed gambling-related services.
- Counterfeit goods, intellectual-property infringement.
- Multi-level marketing schemes with characteristics of a pyramid or Ponzi scheme.
- Shell companies without verifiable purpose, ultimate beneficial owners, or business activity.
- Mixers, tumblers, or services designed primarily to obfuscate the source of funds.
- Adult content businesses except where explicitly authorized by Trackwise and our partners.
- Any activity that violates the acceptable-use policies of our partner banks or card networks.
3. Enforcement
Trackwise may, at its sole discretion, decline to onboard, suspend, freeze funds (where lawful), close accounts, file regulatory reports, and report activity to law enforcement.
4. Reporting abuse
To report suspected abuse, fraud, or misuse, email abuse@trackwise.finance.